Growth & Messaging
For many people, the start of the New Year is an opportunity to think about what they want to achieve in their lives, personally and professionally. Helping people to grow personally and professionally through a focus on messaging is one goal/objective of Healthy Messages™. Thus, it seemed fitting to highlight areas of growth in this month’s writing. In particular, Healthy Messages™ is interested in the qualities/attributes that people possess and how they are able to incorporate them in the work that they do, as well as how much of the work that they do is a reflection of their values, mission or purpose, aspirations or goals, and overall messaging. This doesn’t just apply to paid employment or one’s career.
For many, their job is exactly aligned with their interests, skills, and life goals. For many others, they may be working to support themselves and their families while also pursuing what they feel is their true calling or passion, including investing time in a part-time business and/or volunteering for a particular cause. With this in mind, consider these areas of personal and professional growth and related questions:
Personal identity - what are your qualities, values, and/or interests?
Purpose/mission and/or goals - what would you like to do, support, or achieve?
Place of action - where will you utilize your qualities, pursue your interests, advocate for values, fulfill your mission or purpose, and/or achieve your goals, whether that’s at home, your place of employment, or local community, to name a few?
Your message - what do you want to convey through your words and actions in support of your values, purpose/mission, or goals and as a result of them? In other words, what’s the heart of the matter? Oftentimes we underestimate the power of communication (written, spoken, and lived out) in not only representing ourselves, organizations, or businesses, but in sharing the heart or importance of what we do, as well as in facilitating progress and clarifying our direction and next steps.
Considering areas of personal and professional growth through a focus on messaging, take some time to review the services that Healthy Messages™ offers:
Professional and Organizational Messaging Self-Service: Evaluate areas for growth and change and clarify professional and organizational messaging
Professional Development and Training: One on one or group support to navigate individual challenges around communication
Direct Communication Support: Assistance with producing content/communication
Strategic Consulting: Evaluating gaps/discrepancies between messaging and outcomes
Whole Leader Group™ - Where professionals can network, share ideas, & craft, implement, and improve healthy messages
How do you want to grow personally and professionally? What do you want to do or achieve? What messages do you want to convey? In this New Year Healthy Messages™ will be continuing to share content monthly while shifting priorities to work on more research and writing, in addition to providing supports around the services previously noted.
I’d love to hear from you. Feel free to share a comment or reach out if you’d like to connect, have questions, or are interested in partnering.
Healthy Messages™ helps professionals, leaders, and business owners in human services improve, craft, and implement communication within and across systems.
Learn more about Healthy Messages™ mission, vision, and outcomes.
Measuring Success
How is the success of an organization measured? Often success is measured by numbers - how many people are served or products are sold or how much revenue is made. While organizations may be clear on their mission, vision, goals, and maybe even the results they would like to see, one area that I’ve found to be easily and consistently overlooked is how goals/objectives, practices, and outcomes are consistent (or inconsistent) with each other and contribute to success. A question I would like to encourage you to think about is how evaluating progress supports organizational health. As well, consider how you can achieve growth or change by the clarity of your message.
Over the years I have observed this missing link when providing mental health/human services supports more often than not, whether it was for-profit hospitals, non-profit community organizations, or largely government-funded agencies. Although identifying the right goals or questions and the strategies or services needed to achieve outcomes make up the foundations or building blocks of an organization or business, it is unfortunately frequently neglected. On the surface, it may not appear this way - some organizations, especially those which receive Medicaid or other government funding, are familiar with the task of filling out copious amounts of paperwork, even questionnaires that capture demographics and other information about the services individuals are receiving. Yet, when taking a deeper look it becomes clearer that despite these efforts, the most important questions remain unasked and unanswered. Are targets (population, outcomes) being reached? What’s working? What needs to be improved? Are resources being utilized effectively/efficiently? What information is needed and how is information used to achieve goals and outcomes? Is a difference being made and what is its impact? Are alternative solutions needed, and if so, what additional supports are needed or that can or should be outsourced?
It is the absence of these questions and the reality of the answers these questions would produce that has motivated me to advocate for change to support growth. I believe regularly measuring success contributes to the health of individuals (clients and professionals) and organizations as a whole. The information gathered from the ongoing evaluation of leadership, services, and administrative protocols and procedures better informs practice. Not only is it important to close the gaps between goals/objectives, practices, and outcomes, but it is imperative to understand the true impact of efforts. It is my hope that Healthy Messages can be a source of existing data on what makes human services and mental health services in particular successful as well as a resource for related research tools. Additionally, Healthy Message seeks to help shed light on the need for systems of gathering and sharing information and provide solutions for crafting, implementing, and improving healthy messages.
As a leader, how do you measure success? What’s important to you in evaluating growth and change? Please also keep an eye out for opportunities to participate in research from Healthy Messages. Your contribution will help to support efforts to craft, implement, and improve healthy messages for individuals, organizations, and systems at large.
I’d love to hear from you. Feel free to share a comment or reach out if you’d like to connect, have questions, or are interested in partnering.
Healthy Messages™ helps professionals, leaders, and business owners in human services improve, craft, and implement communication within and across systems.
Learn more about Healthy Messages™ mission, vision, and outcomes.
My Experiences in the Mental Health Field
Organizational success and health begins with having a clear message.
Leaders in the mental health field have an important role in leading services for the emotional healing/recovery of individuals who may be suffering from situational challenges or physical/mental disabilities. Since 2008 I have provided direct services to individuals receiving behavioral health services in inpatient/outpatient settings. And during this time a significant challenge I’ve observed is deficits in the positive mental health of these organizations. Other challenges have included issues in communication, service delivery, and appropriate utilization of staff/resources. As someone who identifies as a leader, I’m very passionate about seeing growth of leaders and organizations and I’ve sought to advocate for change in these areas. Herein lies my purpose for the work I am doing and this blog.
Organizational success and health begins with having a clear message. What message do you want to get across? This message could be related to your larger mission, vision, or goals, or could be specific to setting expectations for clients and staff, a goal or project you want to accomplish, or an area that you want to affect change in. Who does this message impact? Is it clients you serve, members of your team or staff, the larger community, or partners in your efforts? How does your message contribute to what you want to achieve and how does it add value? What steps are needed to put your message into practice? And how are you evaluating your success and organizational health?
I hope these questions help you to think more deeply about your message and the goals you want to achieve.
I’d love to hear from you. Feel free to share a comment or reach out if you’d like to connect, have questions, or are interested in partnering.
Healthy Messages™ helps professionals, leaders, and business owners in human services improve, craft, and implement communication within and across systems.
Learn more about Healthy Messages™ mission, vision, and outcomes.